Store Policies

Returns/Cancellations

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.
   4. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

Website Disclaimer

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

Used Firearms

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

General Firearm Sales

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ and you will need to check your local laws before purchasing a firearm.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

Customer Service

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

Consumer Data Privacy

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

Secure Transmission

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Order Fulfillment

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

Online Price & Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that $dealerName will be the final arbiter of discrepancies in the online catalog.

Ammunition Purchases

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*

Shipping and Returns

SHIPPING A FIREARM - FFL's AND TRANSFER OF OWNERSHIP

Euless Guns and Ammo will transfer ownership of any firearm ONLY to individuals or agencies in possession of a valid Federal Firearms License (FFL). This means we cannot ship directly to you (unless you have an FFL).

At your request, will transfer your purchased firearm to a licensed gun dealer in your state.
It is your responsibility to ensure that a firearm is legal to own in your state.

It is your responsibility to complete all required paperwork when you pick up your purchase from your local dealer.
It is your responsibility to contact the FFL dealer.
Be aware that it is customary for your local dealer to charge a transaction fee at the time you pick up your purchase.
This transfer fee is strictly between you and your local dealer. It is your responsibility to check with your local dealer concerning any policy of this kind and concerning your obligations. You do not pay us the transfer fee. By purchasing a firearm from us you acknowledge that you may have to pay your dealer a fee for transferring the gun to you.

You the buyer are responsible for forwarding a copy of the FFL and all pertinent contact information to Euless Guns and Ammo. Our contact information is as follows:

Euless Guns and Ammo
ATTN. FFL
1200 W Euless Blvd.
Euless, TX 76040

Fax Number (accepting FFL's via fax):
(817)267-2393

Email: ega@flash.net

Our hours of operation are (Eastern Standard Time):
Monday - Friday: 8:00am - 6:00pm
Saturday: 9am - 4pm
Sunday: Closed


SHIPPING
Whenever possible, we will combine shipping for multiple small accessories on the same order. Shipping insurance is offered at a rate of $1 per $100 ordered item(s) value. We are not responsible for uninsured items lost or damaged in transit by UPS or USPS. If you would like to review the total shipping charges for your order, click Checkout to preview the order. You can preview the order, including shipping charges, before you click to Confirm your order. The shipping and handling charge covers the cost of standard shipping. If you require expedited shipping, the shipping fees will be greater. You must contact us for a quote if you require expedited shipping. We do NOT ship to PO Boxes.

Firearms normally ship within 3-7 working days after we receive your payment and a copy of the Federal Firearms License. Non-firearm orders normally ship from 3 to 7 days after we receive your payment.

All handguns are shipped via a 2-3 delivery service, FedEx or USPS Priority Mail depending on the delivery location.

HAWAII, ALASKA, CALIFORNIA AND PUERTO RICO ORDERS

Shipping charges to Alaska, Hawaii, and Puerto Rico may be higher than our standard charges.
No firearm sales to California.

RETURNS

Returns are ONLY accepted for merchandise found defective immediately upon receipt. We will provide YOUR CHOICE of a replacement item (pending availability) or full refund AND pay the return shipping cost on all firearms and accessories found defective upon receipt. For your added convenience, we will also arrange for the defective items to be picked up and returned to us by the original shipper.
PLEASE DO NOT ATTEMPT TO RETURN PACKAGES TO THE ADDRESS ON THE BOX AS WE WILL BE UNABLE TO VERIFY YOUR RETURN AND ISSUE REPLACEMENT OR REFUND.

ALL RETURNS MUST SHIP TO

Euless Guns and Ammo
ATTN. Returns
1200 W Euless Blvd.
Euless, TX 76040


VERY IMPORTANT - FIREARM RETURNS!! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair(in accordance with manufacturers warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.


All Ammunition Sales are Final


PICKING UP ITEMS FROM OUR RETAIL STORE

If you intend to pick up an item from our retail store that you have ordered, please allow 4 working days before pickup. Be sure to call in advance to see if your order is ready.

Payments

Online and in-store prices may differ due to overhead and current dealer pricing.

Payments accepted-
MasterCard, Visa, American Express, Money Order, and Check

Sales tax it 8.25% in the state of Texas.

Canceling Orders

In the event that you do decide to cancel, please call us immediately, as the orders are processed automatically. If you decide to cancel any orders that you have placed through the website, you will be refunded your money minus a 15% restocking fee.

Silencers

SUPPRESSORS
Yes, suppressors are legal, and we have one of the largest selections around!

To buy a suppressor, there are a few steps.

First, you need to find out which one you want. Our sales staff has experience with a large variety of suppressors and is more than happy to advise you on your purchase. Silencers can’t be returned, so be sure of your choice before you start the paperwork. Know that some silencers only support one caliber, while others support a variety of calibers.

Second, you need to decide how you want to process the paperwork. The easiest and most common way is to set up a trust, which can be purchased and filled out instantly at www.nolo.com. Suppressors can also be purchased on an LLC or on an individual level. We will generate the necessary federal paperwork and send the paperwork off for you.

Third, wait a few months for the paperwork to return, and we’ll give you a call as soon as it is ready for you to pick up.
We carry multiple brands. Silencerco, AAC, Surefire, Gemtech and Huntertown Arms are a few of them. If we don’t have what you’re looking for, we’re happy to order it for you.

If you wish to check the status of paperwork you've sent off, please call the ATF and provide the serial number, and verify your identification.
They can be contacted at (304)616-4500.

      Contact us   (817) 267-6947     817-267-2393 fax     Email for fastest service    
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